FAQ

FAQ - Lujuwa

Frequently Asked Questions

Everything you need to know about shopping with Lujuwa

🛒 Cart & Ordering Process

How do I add items to my cart?
  1. Go to the product page and select your preferred options (size, color, etc.).
  2. Click the Add to Cart button. You will be taken to your Shopping Cart.
  3. Adjust the quantity using the Quantity field next to the product image. You can then continue shopping or proceed to checkout.
How do I view, change, or remove items in my cart?
  • View cart: Click the Cart icon in the top-right corner of any page.
  • Change quantity: Open your cart, click the Quantity field for the item, and enter the new number. The total will update automatically.
  • Remove an item: Open your cart and click the Remove link under the item. The page will refresh to show the updated cart.
How do I place an order?
  1. Add all desired items to your cart.
  2. Click the green Checkout button (or the PayPal button if you prefer to pay with PayPal).
  3. On the Customer Information page, enter your email address, name, and shipping address.
  4. If you have a discount code, enter it in the Discount field on the right and click Apply.
  5. Click Continue to Shipping Method, confirm your delivery address, then click Continue to Payment Method.
  6. Enter your payment details. You can check the box if shipping and billing addresses are the same.
  7. Click Complete Order. You will see an on-screen confirmation and receive a second confirmation by email.
If you encounter any issues during checkout, please contact us at service@lujuwa.com.
How do I know my order was successfully submitted?

You will receive an order confirmation email containing your Order Number and full purchase details shortly after placing the order.

💳 Payment & Discounts

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.

How do I pay with PayPal?

After adding items to your cart, click the PayPal button at checkout. You will be redirected to the secure PayPal website to complete payment. Please ensure all details are correct for fast processing.

How do I use a discount code?
  1. Add the items you want to your cart and click the green Checkout button.
  2. Fill in your customer information.
  3. Locate the Discount field on the upper-right side of the page.
  4. Enter your code and click Apply. The discount will appear in the order summary if the code is valid.

📦 Order Issues, Returns & Cancellations

What if items are missing or incorrect when I receive my order?

Please email us at service@lujuwa.com with your Order Number and a photo of the issue (image file under 1 MB). We will gladly reship the correct item at no extra cost, and you may keep the incorrect item as a gift from us.

Can I change or cancel my order?

You may request changes or cancellation until 11:00 PM (PDT, UTC−7) on the same day the order is placed. After that time, we can no longer cancel or modify the order. Please contact us at service@lujuwa.com as soon as possible.

What is your return & exchange policy?

Please refer to our full Return Policy for details. Our customer service team is available 24/7 and will reply as soon as possible. To start a return, contact us at service@lujuwa.com.

🔒 Security & Technical

Is ordering online secure? Is my credit card information safe?

Yes. All credit card and personal information is transmitted using SSL (Secure Sockets Layer) encryption. Our payment gateway uses AES-256 encryption to keep your data fully protected.

Is my personal information kept private?

Any information you share with us is private and confidential. We will never share, rent, or sell your personal data without your consent, except as required by law.

What browsers are recommended for this site?

We recommend the latest versions of Google Chrome, Safari, Firefox, or Microsoft Edge for the best experience.