You have 30 days from the date of delivery to request a return or exchange.
To be eligible for a return, the item must be:
- Unused and in the same condition as when you received it
- In its original packaging
Return Policy
Return & Refund Policy
We want you to love every Lujuwa product you bring into your home. If you are not completely satisfied with your purchase, our simple and hassle-free return policy lets you shop with complete confidence.
30-Day Return Window
Damaged or Incorrect Items
Quality is our top priority. If a product arrives damaged, defective, or is not as described on our website, please contact us as soon as possible.
We will gladly arrange a free replacement or a full refund at no extra cost to you.
How to Start a Return
- Email our support team at service@lujuwa.com with your Order Number and a brief reason for the return. (If the item is damaged or incorrect, please attach a clear photo.)
- Our team will respond within 24 hours with a return authorization and clear instructions on where to send your package.
- Once we receive and inspect the returned item, we will promptly process your refund to the original payment method.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Items marked as “Final Sale”
- Products that have been used, washed, or altered from their original condition
Late or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account again.
- Contact your credit card company or bank — it may take 3–5 business days for the refund to appear.
If you still have not received the refund after completing the steps above, please contact us at service@lujuwa.com.